SHIPPING AND RETURNS POLICY

Thank you for shopping with Greenfield Farm Organic Life, your trusted source for organic food in Sri Lanka. We strive to provide you with the highest quality products and excellent customer service. Please read our shipping and returns policy carefully before making a purchase.


Shipping Policy:

  • Shipping Areas: We currently ship within Sri Lanka only.
  • Processing Time: Orders are processed within 1-2 business days after payment confirmation.
  • Shipping Time: Delivery times vary depending on your location within Sri Lanka. Typically, deliveries are made within 3-5 business days after processing.
  • Shipping Charges: Shipping charges are calculated based on the weight of your order and your location. You will see the shipping cost at checkout before making your payment.
  • Delivery Partners: We work with trusted courier services to ensure prompt and reliable delivery of your order.
  • Order Tracking: Once your order has been shipped, you will receive a tracking number via email, which you can use to track the status of your delivery.

Returns Policy:

    • Quality Guarantee: We take great care in selecting and packaging our products to ensure they reach you in perfect condition. We take pride in offering only the highest quality, 100% certified organic products. If you receive a product that does not meet our quality standards or has been spoiled, please let us know, and we will be happy to provide a replacement or refund.
    • Returns Eligibility: We accept returns for products, even if they have been opened, if reported within 24 hours of receipt.
    • Due to the perishable nature of our organic products, we understand that spoilage may occur based on storage conditions. If you notice any issues with the quality or freshness of your product, please contact us immediately.
    • Return Procedure: If you need to return a damaged or defective item, please contact our customer service team at support@organiclife.lk/+94(0)716733548 within 24 hours of receiving your order. Please provide your order number and details of the issue, and we will guide you through the return process.
  • Refund Process: Once we assess the returned item and verify the damage or defect, we will process a refund via bank transfer within 5-7 business days.
  • Return Shipping: If you are returning a damaged or defective item, we will cover the cost of return shipping. Please follow the instructions provided by our customer service team for returning the item.

Contact Us:

If you have any questions or concerns about our shipping and returns policy, please don't hesitate to contact us at support@organiclife.lk/ +94(0)716733548. Our customer service team is here to assist you.

Thank you for choosing Greenfield Farm Organic Life for your organic food needs. We appreciate your trust and support.

Tax Information

At Greenfield Farm Organic Life, we believe in transparent pricing and strive to make your shopping experience as straight forward as possible. We want to inform you that all prices displayed on our website include a 18% Value Added Tax (VAT), as mandated by Sri Lankan tax regulations.

If you have any questions regarding pricing or taxes, please don't hesitate to reach out to our customer service team at support@organiclife.lk / +94(0)716733548. We're here to help!


Thank you for choosing Greenfield Farm Organic Life for your organic food needs. We appreciate your trust and support.